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Forms

Types of forms

Agreement for conventional metering.
Application form for prepaid sub metering.
Standard Terms and Conditions for the supply of electricity.
Vacating of Premises
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Agreement for conventional metering.

SOS Prepaid Logo

AGREEMENT FOR CONVENTIONAL METERING

*A
DETAILS OF BUILDING OR ADDRESS

*B
CONSUMER DETAILS

*C
DETAILS OF SPOUSE / PARTNER / ROOM MATE

*D
NEXT OF KIN

Partially completed forms will not be accepted and may result in utilities supply not being connected.

The following documentation is required before supply of electricity:

  1. Completed Application Form with a signed copy of our Terms & Conditions
  2. Copy of Applicant ID
  3. 1st 4 pages of the Lease Agreement or Proof of Ownership
  4. Proof of initial deposit payment - Enquire from SOS Prepaid Solutions as this amount changes for each Residential Unit

Banking Details:

FNB
Acc. Name: SOS Prepaid
Acc. Nr.: 62563812380
Branch: 250 655

STANDARD TERMS & CONDITIONS FOR THE SUPPLY OF ELECTRICITY AND/OR WATER TO A PREMISES AND CREDIT CONTROL POLICY

  1. The “Service Provider” hereinafter refers to the company, SOS Prepaid Solutions, duly registered in accordance with the laws of RSA, with details as set out on the utility account, including its successors in title or permitted assigns, with which the Consumer has an agreement for the supply of the utility services. This is an incidental agreement referring to article 5 of the NCA, 34 of 2005.
  2. The service provider undertakes to provide the Consumer with a monthly tax invoice on which a detailed account of charges appears.
  3. The service provider agrees to provide the service subject to availability from, and at a rate as determined by the local Supply Authority, as amended from time to time in accordance with the National Energy Regulator of South Africa (NERSA).
  4. The Service Provider operates according to the official by-laws of the Local Supply Authority.
  5. The Service Provider supply utility services under the incidental credit section of the NCA.
  6. SOS Prepaid Solutions will accept the installed capacity to the Consumer’s premises as the relevant supply size when determining the applicable tariff. It is therefore accepted that the installed supply size is contractually agreed between the Consumer and the Landlord.
  7. The Consumer is liable for consumption charges on the premises, according to the meter readings, from the date when consumption commences, until the date of the final meter reading when the Consumer ceases to consume electricity and/or water at the premises. The reading of the electricity and/or water meter shall be proof of the consumption of the premises unless otherwise proved by the Consumer or Service Provider.  Written notice must be given to the Service Provider, by the Consumer of His/ Her intention to vacate the premises 14 days in advance.
  8. The Service Provider reserves the right to recover any additional costs from the Consumer as agreed between the Landlord and the Service Provider.
  9. The Service Provider is not obliged to give prior notification to the Consumer regarding changes in tariff, charges or rates, whether such charges are instituted by the Local Authority, the Landlord or the Service Provider.
  10. All payments to the Service Provider are due monthly on or before the due date as stipulated on your monthly utility invoice. The Consumer is responsible for using the correct reference number, as it appears on the monthly utility invoice when making payment.
  11. Monthly utility invoices serve as notice for payment on the mentioned date. As such the Service Provider is not obliged to carry out additional procedures to request outstanding payments as the utility invoice already contains all the relevant information required.
  12. In the event of a dispute on the Consumer’s utility invoice, the Consumer is not entitled to defer payment until settlement of the dispute, and must continue to settle the due charges in full while the matter is being investigated.
  13. The Consumer is not allowed to withhold payments if and when the said Consumer has not received a utility invoice in any predetermined way. The Consumer remains responsible to inform the Service Provider of the non-receipt of a monthly utility invoice, and any updates with regards to new and/or additional contact information, to ensure an accurate client profile.
  14. The Service Provider is entitled to terminate supply to the premises, under either of the following conditions:
    1. Non-payment of the utility invoice on the due date
    2. Non-payment or short payment of the required risk deposit
    3. Written instruction from the property owner
  15. The Service Provider will attempt to give the consumer reasonable notice of impending severance / discontinuance of the service for whatever reason, but reserves the right to discontinue services to Consumers who are in default of payments without such prior notice being given.
  16. The Service Provider is entitled to charge such fees as may be determined from time to time by the Service Provider for the re-connection / continuance / re-commission of services that may have been discontinued / suspended as a result of default in payment and / or noted illegal re-connections.
  17. The Service Provider is entitled to charge an R 3 500.00 (Three Thousand Five Hundred Rand Only) fee for an electricity meter, including a pre-paid meter, which is tampered with. An additional fee of R 75.00 (Seventy Five Rand Only) will be charged to issue a tamper code on pre-paid meters.
  18. The Service Provider is also entitled to charge the following:-
    • A reconnection fee of R 500.00 (Five Hundred Rand) for electricity that was disconnected due to non-payment. These amounts will be payable before the electricity supply will be re-connected.
    • A warning fee of R 13.00 (Thirteen Rand Only) as reminder to all outstanding accounts which was not paid by a specific due date.
    • A cash deposit fee made at any Financial Institution as per the charges of such a Financial Institution as per their cash deposit fee amounts. These amounts appear with each deposit made at the Financial Institution, and will then be added to your account with the Service Provider to the amount as specified  on our daily Bank Statement.
    • Should you wish to have electricity connected when occupying a unit for the first time, and documentation was not sent to SOS Prepaid Solution, and the relevant deposit could not be paid within the 48-hour “Pre-occupation Policy”, we will be able to assist you after hours at a call out fee of R 500.00 (Five Hundred Rand). This amount will be payable in cash with the after-hours Technician before electricity connection.  Together with this amount payable, all relevant documentation must also be given to the after-hours Technician.  Such documentation include: (1) Completed and Signed Application for the Supply of Electricity and Water (2) Copy of ID (3) 1st 4 pages of the Lease Agreement / Proof of Ownership (4) Proof of applicable deposit payable.
    • Should we discover at the 1st working day after such a connection, that all was not in order with the previous tenant / owner’s account when vacating the premises, SOS Prepaid Solutions is entitled to disconnect the electricity until such time that the issue has been resolved.
    • A call-out fee of R 550.00 (Five Hundred and Fifty Rand Only) when a check reading, for either electricity or water, is required.
  19. If a Prepaid Meter was supplied and installed by SOS Prepaid Solutions, and the prepaid meter becomes faulty due to technical reasons, a new meter will be installed free of charge. In the event of the prepaid meter becoming faulty or being damaged as a result of tampering, illegal operation, abuse or the use of the meter contrary to the instructions of the manufacturer concerned, in such circumstances, a new meter will be reinstalled by SOS Prepaid Solutions and the full replacement and installation cost thereof will be invoiced to the owner/tenant of the Premises.
  20. The Service Provider is entitled to reasonable access to the premises for the connection / disconnection of services, inspections, maintenance or repairs.
  21. The Service Provider is not in any way obliged or indebted to provide any services of any kind to the Consumer, other than those services for which the agreement provides.
  22. The Service Provider is not responsible for any damage to property, injury or loss of life that happens in, on, around or as a result of any electrical installation on the premises.
  23. An initial deposit as determined by the Service Provider, is payable before any service will be rendered. Deposits are non-interest bearing and are subject to revision.  Deposits can be adjusted up to 3 times the average value of the utility account calculated over a 3 month period.  Deposits are refundable within 45 days after written notification for the cancellation of this application and providing that the balance of the final account is paid in full.
  24. In the event of the Consumer falling into arrears for a period of 7 days or longer after the due date of payment for an invoice has been reached, the Service Provider is entitled to disconnect services immediately and without notice.
  25. The agreement is the only agreement between the Service Provider and the Consumer and replaces all previous agreements, whether in writing or verbal. No changes to this agreement will be valid unless reduced to writing and signed by both parties.
  26. Should the Consumer contravene any terms or condition contained in the agreement, or neglect to pay any amount by the due date, the Service Provider is entitled to cancel the agreement summarily and without prior notice and to claim damages, alternatively specific compliance and damages, without relegating any other remedy available to the Service Provider.
  27. The Consumer accepts the conditions set out in the local by-laws and regulations governing the control of the supply of electricity and water, as if specifically incorporated herein.
  28. The Consumer and the Service Provider both agree to the jurisdiction of the Magistrate’s Court.
  29. The Consumer elects the address for which application has been made as his domicillium citandi et executandi unless otherwise elected.
  30. The Service Provider is a qualified entity in the business sector and therefore promotes mutual respect as well as fair and accurate business practice.
  31. Business hours of the Service Provider: Monday to Thursday 08:00 - 16:30 and Fridays from 8:00 - 15:00.
32. I hereby declare that the information in this document is true and correct.

"Energy flows where focus goes."

Application form for prepaid sub metering.

SOS Prepaid Logo

APPLICATION FORM FOR PREPAID SUB METERING

*A
ADDRESS (Please tell us where can we install your meter)

Address

*B
OWNER CONTACT DETAILS

Surname:
Surname:
Last
Title

*C
TENANT CONTACT DETAILS

*D
BENEFICIARY DETAILS (Owners Personal Banking Details or Council Account Details)
Partially completed forms will not be accepted and may result in application not processed.
PLEASE SUBMIT THE FOLLOWING DETAILS WITH THIS APPLICATION FROM:

  • Copy of valid ID document
  • Copy of Council Account or Levy Statement
  • Proof of Payment
  • Signed and completed Agreement

IF THE APPLICANT IS NOT THE OWNER, THE OWNER MUST PROVIDE A LETTER OF AUTHORISATION

Terms and conditions:

  1. I hereby declare that the information in this document is true and correct.
  2. I accept the terms and conditions as set out in the by-laws and regulations by the relevant City Council for the control of electricity and water, as revised from time to time.
  3. I understand that this meter is a SUB METER and are not intended to replace any primary meter already installed by the local authorities.
  4. Although all effort will be made to insure that the correct tariff is loaded on the sub meter it is the responsibility of the owner to verify the correctness thereof.
  5. If the Equipment was supplied and installed by SOS Prepaid Solutions, and it becomes faulty due to technical reasons, a new meter will be installed free of charge, save in the event of the meter becoming faulty or being damaged as a result of tampering, interfering illegal operation, abuse or the use of the meter contrary to the instructions of the manufacturer concerned. In such circumstances, a new meter will be reinstalled by SOS Prepaid Solutions but be invoiced at the full replacement and installation cost thereof which will then be payable to SOS Prepaid Solutions by the Owner/Client of the Premises. The Owner/Client concerned shall make its own arrangements to recover any such expenses from the consumer/occupant/party that was responsible for the damage caused to the Equipment concerned directly.
  6. The parties acknowledge that SOS Prepaid Solutions is entitled to a service fee of 13% of your purchase to drive the vending services offered.
  7. All damaged meters or faulty meters must be reported within 24 HOURS
  8. SOS Prepaid Solutions have a R25 VAT inclusive maintenance fee that will be loaded onto the meter on a monthly basis. This maintenance fee will insure that the meter will be replaced should it become faulty due to any event outside the manufacturing guarantee.
  9. SOS Prepaid Solutions shall not be liable to the Owner/Client for any liability, loss, expense, claim, action or damage suffered or sustained by that party, or any other party, howsoever arising, unless such liability, loss, action, expense, claim or damage arises out of or pursuant to an intentional or grossly negligent wrongful act or omission of SOS Prepaid Solutions.
  10. SOS Prepaid Solutions shall not be liable to the Owner/Client or any other party, in any circumstances whatsoever for any indirect, contingent or consequential loss sustained or incurred by such party howsoever arising, and of whatsoever nature, including but not limited to loss of profits, whether or not both parties or either party contemplated such losses or damages at any time.
  11. I accept that in the event of unauthorized reconnection of services or tampering with meter and wiring, the end consumer will be fined R1000.00 and SOS Prepaid Solutions reserves the right to lay criminal charges and that I will be held liable for any damages as a result thereof.
  12. We will assist every single customer to the best of our ability at all times, however, that does not include overruling any company policy or processes. Processes and procedures have been put in place for the services we provide to work smoothly and ensure that all steps in meter purchasing, registration, delivery and vending are done correctly. Without following process, we will not be able to give you a good service in the future that you can be happy with.
I have read the above and agree with the terms

Our Banking Details:

FNB:
Acc. Name: SOS Prepaid
Acc. Nr. 62563812380
Branch: 250 655
Ref. Nr. "Your Address"

"A single spark can light up the darkest of places."

Business application for the supply of electricity

SOS Prepaid Logo

BUSINESS APPLICATION FOR THE SUPPLY OF ELECTRICITY / WATER
* Please complete and sign this Application Form.
*Return with a signed copy of our Terms & Conditions, together with a copy of Company Registration Documents copy of the Owner,
*First 2 pages of the Lease Agreement in case of tenant as consumer
*All fields must be fully completed in BLACK INK ONLY.
*Partially completed forms will not be accepted and may result in electricity supply not being connected.
*Deposit: Enquire from SOS Prepaid Solutions as this amount change for each Commercial Unit

APPLICANT / CONSUMER DETAILS

ELECTRICITY / WATER MANAGEMENT TO BE SUPPLIED AT THE FOLLWING PREMISES

I hereby apply for the provision of electricity / water supply to the premises as described above. I certify that the above information is true and correct to my knowledge. I accept that any false representation may lead to the immediate termination of services that may be rendered to the applicant in any agreement entered into with SOS Prepaid Solutions as result of this application. By signing this application, we confirm that I have read, understood and agree to the terms and conditions of the service provided, SOS PREPAID SOLUTIONS.

BANK DETAILS:

SOS Prepaid Solutions
FIRST NATIONAL
Branch: 250655
Account No. 62563812380
REFERENCE: Your Building Name & Unit No.

"Innovation is the electric current of tomorrow."

Standard Terms & Conditions for the supply of electricity.

SOS Prepaid Logo

Standard Terms & Conditions for the supply of Electricity and Water to a Commercial Stand and the Credit Control Policy
Standard Terms & Conditions for the supply of Electricity and Water to a Commercial Stand and the Credit Control Policy

1. The “Service Provider” hereinafter refers to the company, SOS Prepaid Solutions (Pty) Ltd, duly registered in accordance with the laws of RSA, with details as set out on the utility account, including its successors in title or permitted assigns, with which the Consumer has an agreement for the supply of the utility services. This is an incidental agreement referring to article 5 of the NCA, 34 of 2005.

2. The service provider undertakes to provide the Consumer with a monthly tax invoice on which a detailed account of charges appears.

3. The service provider agrees to provide the service subject to availability from, and at a rate as determined by the local Supply Authority, as amended from time to time in accordance with the National Energy Regulator of South Africa (NERSA).

4. The Service Provider operates according to the official by-laws of the Local Supply Authority.

5. The Service Provider supply utility services under the incidental credit section of the NCA.

6. SOS Prepaid Solutions (Pty) Ltd will accept the installed capacity to the Consumer’s premises as the relevant supply size when determining the applicable tariff. It is therefore accepted that the installed supply size is contractually agreed between the Consumer and the Landlord.

7. The Consumer is liable for consumption charges on the premises, according to the meter readings, from the date when consumption commences, until the date of the final meter reading when the Consumer ceases to consume electricity and/or water at the premises. The reading of the electricity and/or water meter shall be proof of the consumption of the premises unless otherwise proved by the Consumer or Service Provider. Written notice must be given to the Service Provider, by the Consumer of His/ Her intention to vacate the premises 14 days in advance.

8. The Service Provider reserves the right to recover any additional costs from the Consumer as agreed between the Landlord and the Service Provider.

9. The Service Provider is not obliged to give prior notification to the Consumer regarding changes in tariff, charges or rates, whether such charges are instituted by the Local Authority, the Landlord or the Service Provider.

10. All payments to the Service provider are due monthly on or before the due date as stipulated on your monthly utility invoice. The Consumer is responsible for using the correct reference number, as it appears on the monthly utility invoice when making payment.

11. Monthly utility invoices serve as notice for payment on the mentioned date. As such the Service Provider is not obliged to carry out additional procedures to request outstanding payments as the utility invoice already contains all the relevant information required.

12. In the event of a dispute on the Consumer’s utility invoice, the Consumer is not entitled to defer payment until settlement of the dispute and must continue to settle the due charges in full while the matter is being investigated.

13. The Consumer is not allowed to withhold payments if and when the said Consumer has not received a utility invoice in any predetermined way. The Consumer remains responsible to inform the Service Provider of the non-receipt of a monthly utility invoice, and any updates with regards to new and/or additional contact information, to ensure an accurate client profile.

14. The Service Provider is entitled to terminate supply to the premises, under either of the following conditions:

(a) Non-payment of the utility invoice on the due date

(b) Non-payment or short payment of the required risk deposit

 

15. The Service Provider will attempt to give the consumer reasonable notice of impending severance / discontinuance of the service for whatever reason, the Service Provider is entitled to charge such fees as may be determined from time to time by the Service Provider for the re-connection / continuance / re-commission of services that may have been discontinued / suspended as a result of default in payment and / or noted illegal re-connections. Such fees include warning fees as well as re-connection fees.

16. The Service Provider is entitled to charge a Warning / Reminder Fee should the account not be paid on the due date as stipulated on the Tax Invoice for a specific month. This amount will be added to the consumer’s account to follow for the continuous month.

17. The Service Provider is entitled to reasonable access to the premises for the connection / disconnection of services, inspections, maintenance or repairs.

18. The Service Provider is not in any way obliged or indebted to provide any services of any kind to the Consumer, other than those services for which the agreement provides.

19. The Service Provider is not responsible for any damage to property, injury or loss of life that happens in, on, around or as a result of any electrical installation on the premises.

20. An initial deposit as determined by the Service Provider, is payable before any service will be rendered. Deposits are non-interest bearing and are subject to revision. Deposits can be adjusted up to twice the average value of the utility account calculated over a 3 month period. Deposits are refundable within 30 days after written notification for the cancellation of this application and providing that the balance of the final account is paid in full.

21. In the event of the Consumer falling into arrears for a period of 7 days or longer after the due date of payment for an invoice has been reached, the Service Provider is entitled to disconnect services immediately and without notice.

22. The agreement is the only agreement between the Service Provider and the Consumer and replaces all previous agreements, whether in writing or verbal. No changes to this agreement will be valid unless reduced to writing and signed by both parties.

23. The Consumer accepts the conditions set out in the local by-laws and regulations governing the control of the supply of electricity and water, as if specifically incorporated herein.

24. The Consumer and the Service Provider both agree to the jurisdiction of the Magistrate’s Court.

25. The Consumer elects the address for which application has been made as his domicillium citandi et executandi unless otherwise elected.

26. The Service Provider is a qualified entity in the business sector and therefore promotes mutual respect as well as fair and accurate business practice.

27. Business hours of the Service Provider: Monday to Thursday 08:00- 16:30 and Fridays from 8:00- 15:00.

Name
Name
First
Last
I agree with SOS Prepaid terms and conditions.

"Watt by watt, we light up the world."

Vacating of Premises

SOS Prepaid Logo

VACATING OF PREMISES

VACATING OF PREMISES

SECTION A

SECTION B

BANKING PARTICULARS

KINDLY SUPPLY PROOF OF BANK ACCOUNT OWNERSHIP
Type of Account

1. This document must reach SOS Prepaid Solutions 14 (Fourteen) days prior to the intended vacating date.
2. Deposits shall be refunded 14 days after the full and final payment of the final account.
3. Avoid delays by supplying the correct and full banking details.
4. Should SOS Prepaid Solution only receive this notice after a consumer has already vacated the premises, the consumer will be liable for consumption on that premises until the Vacating of Premises Form has been received.

I have read and understand the SOS Prepaid terms.