1. The “Service Provider” hereinafter refers to the company, SOS Prepaid Solutions (Pty) Ltd, duly registered in accordance with the laws of RSA, with details as set out on the utility account, including its successors in title or permitted assigns, with which the Consumer has an agreement for the supply of the utility services. This is an incidental agreement referring to article 5 of the NCA, 34 of 2005.

2. The service provider undertakes to provide the Consumer with a monthly tax invoice on which a detailed account of charges appears.

3. The service provider agrees to provide the service subject to availability from, and at a rate as determined by the local Supply Authority, as amended from time to time in accordance with the National Energy Regulator of South Africa (NERSA).

4. The Service Provider operates according to the official by-laws of the Local Supply Authority.

5. The Service Provider supply utility services under the incidental credit section of the NCA.

6. SOS Prepaid Solutions (Pty) Ltd will accept the installed capacity to the Consumer’s premises as the relevant supply size when determining the applicable tariff. It is therefore accepted that the installed supply size is contractually agreed between the Consumer and the Landlord.

7. The Consumer is liable for consumption charges on the premises, according to the meter readings, from the date when consumption commences, until the date of the final meter reading when the Consumer ceases to consume electricity and/or water at the premises. The reading of the electricity and/or water meter shall be proof of the consumption of the premises unless otherwise proved by the Consumer or Service Provider. Written notice must be given to the Service Provider, by the Consumer of His/ Her intention to vacate the premises 14 days in advance.

8. The Service Provider reserves the right to recover any additional costs from the Consumer as agreed between the Landlord and the Service Provider.

9. The Service Provider is not obliged to give prior notification to the Consumer regarding changes in tariff, charges or rates, whether such charges are instituted by the Local Authority, the Landlord or the Service Provider.

10. All payments to the Service provider are due monthly on or before the due date as stipulated on your monthly utility invoice. The Consumer is responsible for using the correct reference number, as it appears on the monthly utility invoice when making payment.

11. Monthly utility invoices serve as notice for payment on the mentioned date. As such the Service Provider is not obliged to carry out additional procedures to request outstanding payments as the utility invoice already contains all the relevant information required.

12. In the event of a dispute on the Consumer’s utility invoice, the Consumer is not entitled to defer payment until settlement of the dispute and must continue to settle the due charges in full while the matter is being investigated.

13. The Consumer is not allowed to withhold payments if and when the said Consumer has not received a utility invoice in any predetermined way. The Consumer remains responsible to inform the Service Provider of the non-receipt of a monthly utility invoice, and any updates with regards to new and/or additional contact information, to ensure an accurate client profile.

14. The Service Provider is entitled to terminate supply to the premises, under either of the following conditions:

(a) Non-payment of the utility invoice on the due date

(b) Non-payment or short payment of the required risk deposit

15. The Service Provider will attempt to give the consumer reasonable notice of impending severance / discontinuance of the service for whatever reason, the Service Provider is entitled to charge such fees as may be determined from time to time by the Service Provider for the re-connection / continuance / re-commission of services that may have been discontinued / suspended as a result of default in payment and / or noted illegal re-connections. Such fees include warning fees as well as re-connection fees.

16. The Service Provider is entitled to charge a Warning / Reminder Fee should the account not be paid on the due date as stipulated on the Tax Invoice for a specific month. This amount will be added to the consumer’s account to follow for the continuous month.

17. The Service Provider is entitled to reasonable access to the premises for the connection / disconnection of services, inspections, maintenance or repairs.

18. The Service Provider is not in any way obliged or indebted to provide any services of any kind to the Consumer, other than those services for which the agreement provides.

19. The Service Provider is not responsible for any damage to property, injury or loss of life that happens in, on, around or as a result of any electrical installation on the premises.

20. An initial deposit as determined by the Service Provider, is payable before any service will be rendered. Deposits are non-interest bearing and are subject to revision. Deposits can be adjusted up to twice the average value of the utility account calculated over a 3 month period. Deposits are refundable within 30 days after written notification for the cancellation of this application and providing that the balance of the final account is paid in full.

21. In the event of the Consumer falling into arrears for a period of 7 days or longer after the due date of payment for an invoice has been reached, the Service Provider is entitled to disconnect services immediately and without notice.

22. The agreement is the only agreement between the Service Provider and the Consumer and replaces all previous agreements, whether in writing or verbal. No changes to this agreement will be valid unless reduced to writing and signed by both parties.

23. The Consumer accepts the conditions set out in the local by-laws and regulations governing the control of the supply of electricity and water, as if specifically incorporated herein.

24. The Consumer and the Service Provider both agree to the jurisdiction of the Magistrate’s Court.

25. The Consumer elects the address for which application has been made as his domicillium citandi et executandi unless otherwise elected.

26. The Service Provider is a qualified entity in the business sector and therefore promotes mutual respect as well as fair and accurate business practice.

27. Business hours of the Service Provider: Monday to Thursday 08:00- 16:30 and Fridays from 8:00- 15:00.